Privacy Policy

This Privacy Policy describes the policies of The Bowls Club Ltd, 33 Bedford Row, London, WC2A 2JR (company number 13929681) on the collection, use and disclosure of your information that we collect when you use our website (www.thebowlsclubldn.com)

By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on our website. The revised Policy will be effective immediately upon posting on our website and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

At The Bowls Club Ltd we respect the privacy and the confidentiality of the personal information provided by our clients and potential clients. We are committed to keeping the personal information you share with us, whether over the Internet, on the telephone or in person as confidential. The use of such information will only be for the purpose for which it was collected. This Privacy Policy explains how The Bowls Club Ltd collects, uses, discloses and protects the personal information we obtain.

1. What Is Personal Information?

Personal information is any information about you as an identifiable individual and includes (but is not limited to) information with respect to your name, Email, Profile Picture, Mobile Number, Social Media Profile, Communication Preference, transactional and financial data; cookies and technical data, player data relating to your scores, filming and photography at our venues for marketing purposes.

2. Important Principles For Your Protection

Our Privacy Policy consists of the following key principles:

*Collecting and Using Personal Information: We will limit the personal information we collect to what we need for the purposes described in this Privacy Policy, and we will use it only for those purposes. We will obtain your consent if we wish to use your personal information for any other purpose.

*Disclosing Personal Information: We may provide your personal information to others where we are required to do so by law.

*Protecting Personal Information: We will protect the personal information we obtain about you with appropriate safeguards and security measures. We will retain your personal information only for the time it is required for the purposes we explain or as otherwise required by law.

*Access to and Accuracy of Your Personal Information: We will give you access to the personal information we retain about you. We will provide you the opportunity to update the personal information we retain to ensure it is accurate.

* Accountability and Openness to Your Privacy Concerns: We will explain your options of refusing or withdrawing consent to the collection, use and release of your personal information, and we will record and respect your choices. We will investigate and respond to your concerns about any aspect of our handling of your personal information.

The following sections will answer most of the important questions that you may have about how we fulfil each of these important principles, and how we will hold ourselves accessible and accountable to you.

3. Why We Ask For Your Personal Information

We collect your data to enable us to:

allow you to book packages at our venues;
provide a better user experience on our website and at our venues;
send you content that would be of interest to you and other marketing communications;
carry out promotional activities both online and offline based on customer needs and wants;
improve our service through reservation and sales by dealing with enquiries or queries and booking process;
pursue leads through sales and events;
provide customer service on-site at our venues and comply with our legal obligations to prevent any fraudulent transactions or criminal activity.

4. Our legal basis for processing personal data

To ensure that our use of your personal information always complies with all applicable data protection legislation, uses must fall under at least one of the specific lawful reasons and we set out the ones we rely on below:

performance of a contract with you. This is relevant where we use your personal details for bookings and to manage our relationship with you which includes providing you with customer services;
our legitimate interests. This means our interest in conducting and managing our business to enable us to give you the best service/package and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). Our legitimate interest is relevant for all of our other activities such as marketing, enabling you to take part in promotional activities, providing better user experiences and content (for example, filming footage), improving our services and providing you with customer services as these activities are necessary for us to keep our records updated, study how our products are used and to develop and grow our business;
complying with our legal obligations to protect individuals and maintain their safety and welfare and administering our website and business to prevent fraud; and
consent from you where we require this for marketing purposes that do not fall within our legitimate interests and where we need to rely on your express consent for processing activities relating to filming and photographing you at our venues.

5. How We Collect Personal Information About You

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you
- apply for our products or services;
- create an account on our website;
- subscribe to our service;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us feedback or contact us.

Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies (see below) and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy below for further details.

6. When We Release Your Personal Information

We release your personal information to parties outside The Bowls Club Ltd only under the following circumstances. When required or permitted by Law – In certain circumstances, the law may require or permit The Bowls Club Ltd to disclose your personal information without your knowledge or specific consent. For example, such information may be disclosed if required to comply with a subpoena, warrant, or court order, or if requested by a government institution, which has the lawful authority to obtain the information. In exceptional circumstances it may be necessary that we disclose your personally identifiable information if we believe, in good faith, that disclosure is otherwise necessary or advisable to protect The Bowls Club Ltd’s interests. We will seek to ensure that any proposed disclosure is required in the circumstances and then ensure that we disclose only the information that is required. Under no circumstances do we sell personal information to other organizations.

We may share Your Personal Information with parties who process data on our behalf which may include IT support, storage service providers including cloud providers and legal and professional advisers.

By using our website and submitting your personal data. You agree for anyone working at The Bowls Club Ltd to access and use your data for the purposes set out in this policy. Your data may also be shared with third parties who are providing services to The Bowls Club Ltd.

7. How We Protect Your Information

The Bowls Club Ltd uses technological safeguards like security software and firewalls to prevent hacking or unauthorized computer access as well as internal passwords and security policies to our servers.

We use our best efforts to ensure that our staff and third party service providers, as part of their agreements with The Bowls Club Ltd, are bound to maintain your confidentiality and may not use the information they obtain for any unauthorised purpose. When we provide information in response to a legal inquiry or order, we will first ensure that the order is valid and we disclose only the information that is legally required.

We will audit our procedures and security measures regularly to ensure that they are being properly administered and that they remain effective and appropriate.

We will retain your personal information only as long as it is required for the reasons it was collected as detailed in this Privacy Policy or as required by law. If we have not had meaningful contact with you (or, where appropriate, the company you are working for or with) for a period of six years, we will delete your personal data from our systems unless we believe in good faith that the law or other regulation requires us to keep it for longer.

This period may extend beyond the end of your relationship with us but only for so long as it is necessary for us to have sufficient information to respond to any issue that may arise at a later date. When your personal information is no longer needed or required, we have procedures to destroy, delete, erase or convert it to an anonymous form.

8. Understanding Your Options

Depending on the law that applies, you may have a right to access and rectify or erase your personal data. To exercise these rights, you can write to us at info@thebowlsclubldn.com. We will respond to your request in accordance with applicable law.

Please note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

9. Your Right to Access Your Information

A. Accessing your personal data
The purposes for which we use your personal data are set out in this privacy policy. In addition, you can contact us at any time to ask whether we process any personal data about you. If we do hold or use your personal data in any way, you have the right to access that personal data.

We ask that:

you make your request to access your personal data in writing to the contact details at;
you provide any documents we ask for so that we can verify your identity; and
you are fair and reasonable with how often you make this kind of request.

B. You have the right to request that we rectify any inaccurate personal data about you that we may hold, in which case we may ask you to verify the corrected information.

C. You have the right to request that we erase your personal data. Please be aware that we can only comply with such a request if:

your personal data is no longer required for the purposes it was collected for;

the personal data has been unlawfully processed;

the personal data needs to be deleted to comply with a legal obligation; or

you have objected to the processing in accordance with the below and we don't have any other legitimate reason to process your personal data.

We will not be able to comply with a request for erasure if your personal data is required for purposes of establishing, exercising or defending a legal claim such as in the conduct of legal proceedings, if the processing is required to comply with a legal obligation or if the processing is in the public interest.

D. You have the right to request that we restrict processing of your personal data (which means that we only store your personal data and do not carry out any further processing with it):

for the time it takes us to verify the accuracy of your personal data where you have disputed its accuracy;

where the collection, storage or use of the personal data by us is unlawful but you decide not to ask for erasure;

where we no longer need your personal data but you need the data for the purposes of establishing, exercising or defending a legal claim; or

for the time it takes to determine whether we have an overriding legitimate ground to continue to process your personal data, where you have exercised your right to object to processing.

E. You have the right to data portability in respect of information we have collected from you based on consent or for the reason of entering into or performing a contract. This means that you have the right to have a copy of your personal data transferred to you in a common electronic format.

F. You have the right to object to our use of your personal data:

where we are using that information based on our legitimate interests, and where we do not have compelling overriding grounds to continue to use your personal data; or

at any time, where we use your personal data to send you any type of direct marketing, in which case it will no longer be used for that purpose, but we may use it for another lawful purpose.

G. You may withdraw consent at any time where we are relying on consent to process your personal data: however, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Please allow us up to one month from receipt of your request in order to provide a response. If your request is particularly complex or you have made numerous requests, it may take up to three months from receipt to respond. We will let you know if this is going to be the case.

We do not use automated decision-making (including profiling) to make any decisions which would produce a legal effect or similarly significantly affect a data subject.

10. Keeping Your Information Accurate

If you find any errors in our information about you, let us know and we will make, where necessary, the corrections as soon as reasonably possible and make sure they are conveyed to anyone we may have misinformed.

11. Cookies

A cookie is a small piece of information that is placed on your computer when you
visit certain websites. When we refer to “cookies” we include other technologies with similar purposes, such as tags and identifiers.

When you visit our website, our web server will automatically record an anonymous profile of which website you visited us from, pages you have visited and what sequence, and the date and length of your visit. This is aggregated data and does not identify you specifically. When you first visit our sites using a new browser, or if you visit in private browsing mode, we will provide you with a cookies permission banner seeking your consent to use of cookies as required by law. From this banner you will be able to access our cookies management tool. By clicking OK or clicking through to any part of the site, we will start to manage your visit using cookies. We use the following types of cookie, as will your browser:

(1) Analytics cookies that remember your computer or mobile device when you visit our website and recognise visits to our website across different devices. They keep track of browsing patterns and help us to build up a profile of how our readers use the website. We use that information for customer analytics and to serve advertisements that we think might be of particular interest to you on our and other websites. Your browser may use similar cookies for similar purposes and to serve advertisements for others.

(2) Service cookies that help us to make our website work as efficiently as possible; remember your registration and login details; remember your settings preferences; to detect what device you are using and adapt how we present our services according to the screen size of that device; and meter the number of pages you view.

(3) Third party advertising and analytics cookies, which are placed by or on behalf of independent advertisers who are advertising on our site. These cookies may be placed within the advertisement and elsewhere on our site by us or by your browser. They can allow the advertiser or your browser to tailor advertising to you when you visit other websites. They are used for statistical analysis by allowing the advertiser to count how many people have seen their advertisement or have seen it more than once, to make sure you are not repeatedly served with the same advertising messages.

(4) We also place third party cookies to enable the serving of our own advertisements, for example, for our subscriptions offers, on other websites. These advertisements will be based on your browsing behaviour on our website and will be tailored to your interests. The information we gather from your visit is limited to page URLs.